Shipping policy
Order Processing Time
All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Please note:
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Processing time refers to order preparation only and does not include shipping time.
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During high-demand periods (such as sales, promotions, or holidays), processing times may be slightly longer.
If there is a significant delay in processing your order, we will notify you using the contact information provided at checkout.
Shipping Time
Once your order has been processed and dispatched, estimated delivery time is:
🌍 Worldwide Shipping: 8 to 10 business days
Delivery times are estimates only and may vary depending on:
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Destination country or region
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Customs clearance procedures
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Local postal services or courier delays
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External factors beyond our control (e.g. weather conditions, strikes, force majeure)
We do not guarantee delivery dates.
Shipping Destinations
We currently ship worldwide.
Please note that international shipments may be subject to:
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Customs inspections
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Import duties
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Taxes or fees imposed by the destination country
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless expressly stated otherwise.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Please allow up to 48 hours for tracking information to become active after dispatch.
Delays, Lost or Stolen Packages
Delivery delays caused by carriers, customs authorities, or events beyond our reasonable control are not our responsibility.
Darkside Charms is not liable for:
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Delays in transit
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Packages marked as delivered but not received
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Loss or theft after delivery to the address provided by the customer
However, we will make reasonable efforts to assist you in contacting the carrier to investigate delivery issues.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
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Orders delivered to incorrect addresses provided by the customer
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Failed deliveries due to incomplete or inaccurate address details
If a package is returned to us due to address issues, additional shipping costs may apply to resend the order.
Customs, Duties and Taxes
For international orders, customs duties, import taxes or other fees may be imposed by local authorities. These charges are not controlled by us and are the responsibility of the customer.
We recommend contacting your local customs office for further information.
Force Majeure
We shall not be held liable for failure or delay in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, carrier disruptions, governmental actions or customs delays.
Contact Information
If you have any questions regarding shipping, please contact us at: