Terms of service
OVERVIEW
Welcome to Darkside Charms. The terms “we”, “us” and “our” refer to Darkside Charms.
Darkside Charms operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”), in order to provide you with a curated shopping experience. Our store is hosted and powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy and Refund Policy), govern your access to and use of the Services and define your rights and obligations as a customer.
Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have obtained parental or legal guardian consent if required.
You may be required to provide personal and payment information to access certain Services. You represent that all information you provide is accurate, current, complete and lawful, and that you are authorized to provide such information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You may not transfer, sell or assign your account to any third party.
SECTION 2 – PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to display accurate product information. However, product colors or appearance may vary depending on device settings, screen resolution or lighting conditions.
Product descriptions, images and availability are provided for informational purposes only and do not constitute a legally binding guarantee, except where mandatory consumer law applies.
We reserve the right to modify, discontinue or limit products at any time without prior notice.
SECTION 3 – ORDERS AND CONTRACT FORMATION
By placing an order, you submit a binding offer to purchase. A contract is formed only when we confirm acceptance of your order and payment has been successfully processed.
We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to product availability, pricing errors, suspected fraud, or legal compliance issues.
Your purchases are subject to our Refund Policy, which forms an integral part of these Terms.
Orders are intended for personal, non-commercial use only.
SECTION 4 – PRICES AND PAYMENTS
All prices are shown in the currency displayed at checkout and are exclusive of taxes, shipping, customs duties or import fees unless stated otherwise.
You agree to provide valid and authorized payment information and acknowledge that you are responsible for all applicable charges, including taxes and shipping costs.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs authorities or circumstances beyond our reasonable control.
Risk of loss transfers to you upon delivery to the carrier, without prejudice to mandatory consumer protection rights applicable in your jurisdiction.
SECTION 6 – RETURNS AND REFUNDS
Returns and refunds are governed exclusively by our Refund Policy, which complies with applicable consumer protection laws, including the 14-day right of withdrawal for EU customers.
Nothing in these Terms limits or excludes your statutory consumer rights.
SECTION 7 – INTELLECTUAL PROPERTY
All content available through the Services, including text, images, logos, designs and trademarks, is owned by or licensed to Darkside Charms and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes only.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our Services may include links or integrations with third-party websites or tools. We do not control and are not responsible for third-party content, products or services.
Use of third-party services is at your own risk and subject to their respective terms and policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Darkside Charms uses Shopify as an e-commerce platform. However, all transactions are made directly between you and Darkside Charms.
Shopify is not responsible for any aspect of the sales contract, products, or customer service.
SECTION 10 – PRIVACY
Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR where applicable.
SECTION 11 – FEEDBACK
Any feedback you submit may be used by us without restriction, provided that such use complies with applicable law.
SECTION 12 – ERRORS AND CORRECTIONS
We reserve the right to correct errors, inaccuracies or omissions at any time, including after an order has been placed, where legally permitted.
SECTION 13 – PROHIBITED USE
You agree not to misuse the Services, violate applicable laws, infringe intellectual property rights, or engage in fraudulent, abusive or harmful behavior.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services for breach of these Terms or applicable law. Termination does not affect accrued rights or obligations.
SECTION 15 – DISCLAIMER OF WARRANTIES
Except where prohibited by law, the Services and products are provided “as is” and “as available”.
This disclaimer does not affect mandatory statutory warranties or consumer rights.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, our liability is limited to foreseeable damages arising directly from our breach of these Terms.
Nothing in these Terms limits liability where such limitation is prohibited by consumer protection law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Darkside Charms against claims arising from your unlawful use of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in full force.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with referenced policies, constitute the entire agreement between you and Darkside Charms.
SECTION 20 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the country where Darkside Charms is legally established, without prejudice to mandatory consumer protection laws applicable in your country of residence.
SECTION 21 – CONTACT INFORMATION
For questions about these Terms, contact us at:
Darkside Charms
📧 upsidedowncharm@use.startmail.com